Frequently Asked Questions (FAQ) — 0TO10M OÜ

1. Products & Materials

Q: What materials are your tableware products made from?
A: Our tableware is crafted from recycled sugarcane fiber, biodegradable bioplastics, and other sustainable, renewable materials to ensure environmental friendliness.

Q: Are your products safe and non-toxic?
A: Absolutely. All materials comply with EU food safety standards and are free from harmful chemicals, making them safe for everyday use.

Q: What material is used for your camping blankets?
A: Our camping blankets are made from high-quality, eco-friendly wool that is soft, warm, and perfect for outdoor activities.

2. Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit and debit cards as well as PayPal, ensuring secure and convenient payment options.

Q: Can I modify or cancel my order?
A: Please contact us as soon as possible at info@ronjiydb.com. We will do our best to accommodate changes or cancellations. Orders that have already been shipped cannot be canceled.

3. Shipping & Delivery

Q: Where do you ship to?
A: We offer free shipping within Estonia. Shipping fees apply for EU and international orders as detailed in our Shipping Policy.

Q: How long will it take to receive my order?
A: Delivery times are typically 1–3 business days within Estonia, 3–7 business days within the EU, and 7–21 business days internationally, depending on your location and local logistics.

Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email to monitor your package.

4. Returns & Refunds

Q: Can I return or exchange products?
A: Yes! We offer a 30-day free return and exchange policy. Please refer to our Return and Refund Policy for full details.

Q: How do I initiate a return?
A: Contact us within 30 days of receiving your order at info@ronjiydb.com with your order details and reason for return.

5. Sustainability & Environment

Q: Do you offer a product recycling program?
A: Yes, we do! You can send your used 0TO10M products back to us for free, and we will ensure they are recycled responsibly.

Q: Is your packaging eco-friendly?
A: We use recyclable and biodegradable packaging materials to minimize our environmental impact.

6. Customer Support

Q: How can I contact customer service?
A: You can reach us by phone at +372 5556 9117 or email at info@ronjiydb.com. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EET.

Q: Do you provide care instructions for your products?
A: Yes! We recommend washing tableware with warm water and mild detergent, avoiding prolonged exposure to high temperatures. Wool blankets should be hand washed with special detergent or dry cleaned.